To return defective merchandise purchased at CPA Distributor, it must be notified within 14 business days through our customer service email. This email must indicate in the subject that it is an INCIDENCE and in the text you must indicate your order number, the product reference and a description of the damage it presents. It is recommended to attach one or more photographs of the defective product to avoid delays in resolving your incident. CPA Distributor will not accept any return of merchandise in our warehouses that has not been previously authorized.

Remember that in order to return the defective product, the packaging must be kept in perfect condition and with all the additional elements that accompany the product.

The items offered on our platform are endorsed by the main national and international manufacturers, so they offer the highest quality and the best guarantee, this is also our commitment to our customers. You have a period of fourteen (14) calendar days, counting from the date of receipt to exercise your right of return. In this case CPA Distributor will not be responsible for the shipping costs, which will always be borne by the customer.

Reception of the goods.

We recommend checking the merchandise at the time of receipt, if you detect damage to the packaging, it is broken, crushed, merchandise is missing or that the seal has been tampered with, it is recommended that when signing the transport delivery note you note this in the field. observations of it and at the same time take the appropriate photographs at the time.

Images of the products.

In some cases, the images of the products are sketches provided to us by the manufacturers, so these products may undergo small changes in the design with respect to the illustrations on the packaging or the photos provided. This will not be accepted as a reason for return. Products always meet the design standards provided by the brand or license owner. 

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